Qantas Frequent Flyer

Frequently Asked Questions

What is an eligible booking?

Eligible bookings include new bookings of Globus, Cosmos and Avalon Waterway packages purchased using Australian Dollars, sold either through Globus, Cosmos or Avalon Waterways directly or via one of their booking agents. Members will not earn points if a booking is cancelled prior to the date of departure, the holiday is booked with staff, companion or Friends and Family discounts, travel industry member discounts, press and partnership trips or participant holidays provided as a prize to prize winners. 
 
If a member adds multiple Qantas Frequent Flyer members to the booking, the total amount of points earned will be split equally between passengers under the same Reference number found on your invoice. Points are calculated on the tour/cruise price excluding any promotional discounts, port charges, taxes, solo traveller supplements and gratuities.  

There are multiple passengers in the one booking, can the Qantas Points earned be divided equally?

Yes the Qantas Points earned on your booking can be equally divided between the individuals’ Qantas Frequent Flyer accounts if the QFF members details have been added or prior to departure. As an example, if the entire booking will earn 10,000 Qantas Points and you add two QFF members details, each member will earn 5,000 Qantas Points.

I have an existing booking with Globus, Cosmos or Avalon Waterways without realising I could earn Qantas Points. Am I eligible for the Qantas Points?

No, only bookings made on or after 13 April 2022 will be eligible to earn Qantas Points. Members who have made a booking after 13 April 2022 are permitted to add their Qantas Frequent Flyer number to their booking prior to departure in order to be eligible to earn Qantas Points.

How do I book a tour package with Globus, Cosmos or Avalon Waterways and earn Qantas Points?

Visit Globus, Cosmos or Avalon Waterways to purchase an eligible package and provide your Qantas Frequent Flyer membership number in MyAccount prior to departure. Alternatively, for bookings made via one of their booking agents, your Qantas Frequent Flyer details and full name must be provided prior to departure. If you are not already a Qantas Frequent Flyer member, you can join for free now here.

If I change my booking, will I still earn Qantas Points?

If you change your Eligible Booking to a different departure date or destination you will still earn Qantas Points based on the dollar value for that booking.

If I cancel my booking, will I still earn Qantas Points?

Qantas Points will not be earned on cancelled bookings.

How soon will my Qantas Points appear in my Frequent Flyer account?

Qantas Points will be credited to a member's account within 60 days of departure date.

How many Qantas Points will I earn on my booking?

Members will earn 1 Qantas Point per $1 spent on an Eligible Booking through Globus and Cosmos. Members will earn 2 Qantas Points per $1 spent on an Eligible Booking through Avalon Waterways.

Who do I contact for assistance with my Qantas Points queries in relation to my booking?

If you have a query regarding your booking please contact Globus, Cosmos or Avalon Waterways. If you have a query after points have been credited please complete the Qantas Frequent Flyer contact form here. Alternatively, call the Qantas Frequent Flyer Service Centre on 13 11 31 between 7am and 7pm (AEST) Monday to Saturday and have your Qantas Frequent Flyer number and PIN on hand.